Assign a Helpdesk PIN

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Helpdesk Pins are used in cases where end-users have forgotten their password before enrolling into the self-service portal. When a Helpdesk PIN is generated for an end-user, the end-user can enroll with this PIN instead of their current password for authentication. 

Regular Helpdesk Agent access – Able to Assign and send a Helpdesk PIN (Sending secure information depends on the available contact information linked to the end-user account) 

Elevated Helpdesk Supervisor access – Able to perform regular Helpdesk Agent tasks with the addition of viewing a Helpdesk PIN on-screen and providing it to an end-user over the phone.