Helpdesk Process

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From version MyPass Password Manager blurs parts certain information regarding the answers the users have provided in their Enrollment process.


As you know, Helpdesk agents can see the answers users provide with the “Challenge Questions”. However this is whether if the setting “Display Semi-Private Challenge/Response Data” is set to true. The Helpdesk agents are not able to view the complete answers, meaning the user is the only one to know the secrets answers.

The Process

Below is an illustration of a typical Helpdesk process: