Using the Helpdesk Client

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The Helpdesk module is a beneficial add-on to the MyPass Self-Service module, this Helpdesk module will be used by Helpdesk personnel to assist any users with Self-Service enrollment issues. Helpdesk Agents will perform identity verification before assisting any users with issues such as e.g. If a user has forgotten their password before enrolling into the Self-Service module. The Helpdesk Client can be accessed by opening the URL in the following format: https://TENANTNAME/FastPassHelpDeskClient

TENANTNAME – This portion of the URL is dependent on your company name.

We have created the following quick-links/short-links to this module. See which one will works best for you.

Helpdesk quick-links:

https://TENANTNAME/hd
https://TENANTNAME/sd
https://TENANTNAME/servicedesk
https://TENANTNAME/helpdesk

After directing to the relevant Helpdesk module URL, The Helpdesk Portal will prompt the Helpdesk Agent for their account details on the following screen.

Using the Helpdesk Client

Using the Helpdesk Client

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