Why choose MyPass Cloud
At MyPass Cloud, we’re all about making your life easier with our password self-service portals and end-user verification at the help desk.
Identity Verification Manager (IVM) is your helpdesk digital bouncer. It provides end-user verification, making sure you are who you say you are before letting you through the door. It’s flexible, too, so we can make it as straightforward or as restrictive as you need. Curious? Find out more here.
Additionally, we offer advanced Self-Service Password Reset (SSPR). This is where the magic happens for anyone dealing with forgotten passwords. Whether you’re tangled up with Active Directory, Azure, SAP, or something else, SSPR has got your back. MyPass SSPR can integrate into almost any system and any business process, allowing you to make the product work for you, not forcing you to use a static process for everyone in the company. Read more about SSPR here.
Ultimately, our goal with MyPass Cloud is to cover the African continent with a complete, managed, secured and end-to-end service for password reset, account unlock and identity verification.
Security for Africans, by Africans.
Streamlining authentication, password reset, account unlock and assisted helpdesk scenarios to reduce friction, save time, and improve service delivery.
Advanced Self-Service Capabilities
Users can securely reset passwords, unlock accounts, and update identity details without IT involvement — dramatically reducing service desk load.Seamless Integrations Across the Stack
MyPass connects with HR systems, directories, SaaS apps, and on-prem infrastructure to reduce manual work and ensure consistency across environments.- Unified User Experience
A single identity portal consolidates self-service tasks, access requests, and approvals into one clean interface, reducing confusion and ticket volumes.
Reducing risk and protecting password reset and helpdesk processes at every step.
Wide Level of Assurance Built In
Enforces secure authentication verification of users in all processes with a wide array of MFA tokens and other techniques.Secure Identity Verification at the Service Desk
MyPass supports secure mutual identity verification processes to prevent social engineering at helpdesks.Password Audit Across All Channels
MyPass allows customers to have a unified password process that covers self-service, domain changes, assisted reset at the helpdesk and more.Full Visibility and Audit Trails
Every change and access event is logged, ensuring traceability and accountability.
Embedding compliance, control, and visibility into every password-related process.
Chain of Custody for Password Interactions
Every password reset, unlock, or change event is logged — including who initiated it, when, and how (self-service, helpdesk, etc.). This creates a full forensic trail for audit and incident response.Secure Helpdesk-Driven Resets with Mutual Verification
MyPass enforces strict identity verification workflows at the service desk, using dynamic questions, tokens, or MFA — ensuring that agents and users can verify each other. No more “name and employee number” guesswork.Zero-Knowledge Password Management
Passwords are never visible to helpdesk staff or administrators. MyPass ensures password interactions are fully encrypted and access-controlled, enforcing least privilege principles.- Policy Enforcement on Password Hygiene
MyPass can enforce organizational password policies (complexity, expiration, history, etc.) even across integrated platforms — not just Entra ID. End-to-End Reporting and Alerting
Password-related activities are reportable and can trigger alerts to security teams, supporting proactive threat detection.