1. Getting Started
Welcome to the MyPass Cloud deployment guides library. This library provides step-by-step guides on the foundational elements required to implement and operate MyPass. It outlines the key roles, decision-making steps, and governance structures necessary for successful deployment. The starting point for a successful MyPass Cloud deployment is ensuring we know who is involved, what we are trying to achieve and who will do what.
Stakeholders
Defines the internal and external stakeholders involved in a MyPass deployment. This includes executive sponsors, project managers, IT/security leads, compliance officers, and vendors. Clarifies roles and responsibilities throughout the deployment lifecycle. The following roles are typically involved in a MyPass Cloud deployment (not all may apply).
| Stakeholders | Represent | Role | Responsibility |
|---|---|---|---|
| Executive Sponsor | Customer | Champions the project at the executive level. | Secures budget and strategic alignment. Removes organizational roadblocks. Supports policy and priority decisions. |
| Project Manager (PM) | Customer | Coordinates and tracks deployment activities. | Oversees timelines, risks, and deliverables. Acts as the central point of contact for all stakeholders. Manages internal approvals and task assignments. |
| Identity and Access Management (IAM) Owner | Customer | Leads the business process and governance aspects of identity. | Defines identity lifecycle policies. Validates role models, access policies, and joiner/mover/leaver processes. |
| IT Infrastructure and Operations Lead | Customer | Oversees infrastructure integration and readiness. | Supports Entra ID, HR system, directory, and network integration. Coordinates with hosting, firewall, and endpoint teams. |
| Service Delivery Manager | Customer | Oversees ongoing service delivery, support, and SLAs. | Coordinates service handover, operational readiness, and support models. Ensures that MyPass support aligns with existing ITIL or service management frameworks. Reviews incident and service request performance during and after go-live. |
| Helpdesk / IT Support Manager | Customer | Own responsibility for assisting end-users. | Ensures helpdesk staff are trained on MyPass workflows (e.g., self-service password reset, onboarding issues). Coordinates integration of MyPass into ticketing and ITSM tools. Monitors trends in user support to identify training or system improvement needs. |
| Application Owners / Business System Owners | Customer | Provide system-specific access requirements and approvals. | Collaborate on integration for provisioning/deprovisioning. Validate access entitlements and critical role mappings. |
| Information Security / CISO | Customer | Ensures security alignment and policy compliance. | Reviews access policies and risk models. Validates MFA, password reset, and privileged access approaches. |
| Compliance / Data Protection Officer | Customer | Ensures regulatory and policy compliance. | Confirms alignment with POPIA, GDPR, ISO 27001, etc. Reviews audit, reporting, and data-handling practices. |
| Solution Architect | MyPass | Designs the technical and process architecture of the MyPass deployment. | Maps business requirements to platform features. Designs integration flows and configuration. |
| Implementation Consultant | MyPass | Configures and customizes the platform. | Executes onboarding, workflows, entitlements, and policy configurations. Integrates with directories, HR systems, mail systems, etc. Manages SSO, MFA, connectors, and user sync. Validates and tests integrations. |
| Account Manager | MyPass /Partner | Provides post-deployment engagement and support coordination. | Facilitates feedback loops and ensures satisfaction. Tracks roadmap alignment and potential expansion phases. |
Business Case
Outlines the rationale for implementing MyPass. Includes key drivers such as security improvements, compliance requirements, user experience enhancement, and operational efficiency. Provides guidance on aligning MyPass to organizational objectives.
Roadmap
Describes the recommended phases for rolling out MyPass components. Includes example timelines and milestone planning for identity governance, authentication governance, and asset governance modules.
Deployment Scope
Details how to define and agree on the scope of the initial and future deployments. Includes questions and considerations for identifying in-scope systems, user groups, regions, integrations, and phased rollout plans.
Contracting
Covers the commercial and legal aspects of deploying MyPass. This includes licensing, support agreements, data processing agreements, and implementation services.
Governance and Compliance
Let’s mutually explore your compliance and governance requirements that must be met before and during the deployment. This includes any security review, networking discussions, data processing agreements or any other applicable regulations (e.g., POPIA, GDPR).